Is there a preferred install height?

The detector can be on the floor or hang at any height. The length of the supplied cable sensor is 1.2 meters. You can attach additional cab...

How do I locate the MAC ID on the detector?

MAC IDs are printed in the detector’s battery compartment. Repeat the installation steps for each detector individually.

I just poured some water on the cable sensor, but I don’t hear the detector buzzing right away. Is something wrong with my detector?

It can take up to one minute for the alarm to sound after water is detected.

Is the entire length of the cable sensor able to detect water?

Yes, the entire 1.2 meter cable sensor detects water. Additional cable sensors can be added for a maximum sensing distance of up to 150 mete...

What type of battery should I use? What is the expected battery life?

The W1 Wi-Fi Water Leak and Freeze Detector uses three AA alkaline batteries. For your convenience, batteries are included. You can expect ...

Can I use another power supply with this detector?

No, this is a battery powered device only.

If I’m installing multiple detectors at the same time, how do I know which detector I am installing?

Each detector must be set up through the app individually. The easiest way is to insert batteries into one detector at a time, during set up...

I’ve installed the detector and the green LED light was on but has now turned off. Does that mean my detector has gone offline?

After successful installation, the LED light will turn solid green. It stays on for approximately 5 minutes and then turns off to preserve b...

How do I set up alerts and notifications?

Set up and manage your alerts and notifications in the settings in your Resideo App. Select the “Water Leak Detector” and go to the “Menu” w...

Why don’t I see the blue light blinking on the detector?

The Bluetooth times out after five minutes and the LED on the device stops blinking blue. In most cases, this happens if you insert the batt...

What type of alerts and notifications can I receive? (Note that you will only receive alerts and notifications that you’ve set up and enabled.)

1.Water: When the water leak detector or cable sensor detects waterA. 100dB A buzzer alarm will sound at deviceB. Red LED flashes at deviceC...

How will I know when the batteries need to be replaced?

You should receive in-app, push and/or email notifications, depending on your settings, when the battery level reaches approximate values of...

Will the detector work without Wi-Fi?

Yes, the detector will sound a 100dB alarm when the detector senses water (through the built-in sensors or through the cable sensor). Howeve...

What are the temperature and humidity defaults? Can I change them?

The default thresholds for temperature are pre-set at 45° F or 7° C and at 100° For 38° C and you may change the settings in the Resideo app...

How far can the detector be from the router?

The range of distance of the Wi-Fi signal is determined by your router. Check your router’s manual for additional information.

How would I know if my detector is offline?

If the detector misses a particular update, you will receive a notification that the detector is offline.

OK, I waited one minute and nothing happened. Is something wrong with my detector?

Make sure the batteries are inserted correctly. If that does not correct the issue then put in new batteries. If the issue is not corrected ...

How does the detector sense freeze conditions and send notifications?

The detector has a built-in temperature sensor that senses temperature every hour. If the temperature goes below the set thresholds, you sho...

What mobile devices can I use with my W1 Wi-Fi Water Leak and Freeze Detector?

iOS: The Resideo app is only supported on iOS 12 or later devices.Android: The Resideo app is supported on Android 7 or later devices.The Re...

Can each detector have a different list of email members?

No. Added email accounts will receive notifications from all devices connected to the account.