At what distance will the C1 Camera detect smoke or carbon monoxide alarms?

Intelligent Sound Detection has been tested to work if the distance between the C1 camera and the smoke/carbon monoxide detector is within ...

What should I do if the 2-way talk on my smart device is interrupted?

Check that the live streaming (90 second per session) has not timed out. If the live stream session has timed out, re-establish a new sessio...

What happens if I hear a noise when using the 2-way talk feature on my smart device?

This loud noise will happen if you stand too close to the C1 or C2 camera, as the 2-way talk can create an echo. What's happening is that th...

What should I do if no motion or audio is detected from my C1 or C2 indoor cameras?

Wait for 40 seconds. So that you aren't inundated with multiple notifications and video clips for the same event, the camera is set up to gi...

What should I do if I receive no notification from my C1 or C2 camera for a motion or audio event?

For motion detection, make sure the detection zone sensitivities aren't set to zero or Low. If this doesn't solve the problem, make sure the...

How can I schedule motion or audio detection for a specific period of time?

The C1 and C2 cameras cannot be scheduled based on time. Motion and audio detection can be turned on or off either manually or based on the ...

Do the Resideo C1 and C2 Wi-Fi Security Cameras come with a pre-installed SD Card?

Yes, the C1 and C2 security cameras come with an 8GB SD Card that's fully encrypted, so the videos can be viewed only through the Resideo Ap...

What should I do if the motion or audio notifications from my C1 or C2 camera are too frequent?

If the motion detection is too frequent, try setting up detection zones and create exclusion zones by setting the sensitivity as zero or Low...

What should I do if I don't receive an event notification from my C1 or C2 camera in my email inbox?

If you've received the notifications on your Resideo app and see the associated 30-second video clip(s), but have not received email alerts ...

Will my video clips be stored on the SD Card?

Your video clips will only be stored on the SD Card when the camera is offline. Once the camera is back online, the SD Card syncs with the C...

How does the time zone work on my Resideo C1 or C2 camera?

The Resideo camera time is based on the post code you enter for your address when installing the camera via the Resideo app.

My camera is offline and will not reconnect. Will I lose the stored clips if I reset the device to get back online?

Unless absolutely necessary, you shouldn't hard reset the security camera because you will lose all stored clips. Instead, confirm that your...

How do I change the Wi-Fi network used by my home security camera?

First, perform a soft reset on the camera hardware. On the Resideo app, go to “Camera Settings,” click “Camera Configuration,” and click the...

Can I modify frames per second to save space and/or data on my camera storage?

No, the camera adjusts this automatically. The default transmission is at 30 frames per second.

When my SD card is full, will I be notified through the Resideo app?

No. Because the oldest clips are overwritten by the newest ones, your SD card will continue to capture clips even when considered full.

Can I use a phone USB cable or power adapter to operate my C1 or C2 Wi-Fi Security Camera?

We recommend that you use the USB cable and power adapter that came with your C1 or C2 camera. Different USB cables or power adaptors may no...

Do I need to update my C1 or C2 camera's firmware?

No, the camera firmware updates happen automatically. When firmware updates take place, the LED lights blink multiple colors. It takes about...

What should I do if the C1 or C2 camera firmware update fails?

Nothing is needed. If a firmware update fails, Resideo will resend it to make sure your camera is up to date.

What happens if I go over the maximum number of video clips allowed in one day?

The videos will roll over. In other words, the oldest video clip stored in the Cloud will be overwritten by the new video.

What are the model numbers of the C1 and C2 Wi-Fi Security Cameras?

The model numbers are:• HAWCIC1S• HAWCIC1N• HAWCIC1E• HAWCIC2S• HAWCIC2N• HAWCIC2E

Can I connect my home security camera to a computer to download the events recorded?

No. The cameras are encrypted end to end. Using open ports to connect to a desktop computer can create a security risk.

Is there a longer cord available for purchase?

At this time there’s no extension cable available. The cameras come customized with a 6' cable, which should meet most installation requirem...

What are the minimum bandwidth requirements for the C1 and C2 Wi-Fi Security Cameras?

C1 Camera:When working in 720p / 1Mbps / 30 fps Mode: Minimum bandwidth required for 720p HD live streaming: 1.024 MbpsMinimum bandwid...

How does geofencing work for C1 and C2 Wi-Fi Security Cameras?

Both the C1 and C2 Wi-Fi Security Cameras can be scheduled based on geofencing. Geofencing is a Resideo app feature that makes use of your ...

What security/encryption standards do the C1 and C2 Wi-Fi Security Cameras follow?

The C1 and C2 Cameras use AES 256 bit end-to-end encryption with an Atmel Chip in the hardware and secure Cloud storage. Every clip is encry...

What is the decibel range for sound when making the audio alert more or less sensitive?

Both the C1 and C2 Wi-Fi Security Cameras can be triggered by audio. When the audio detection levels are set to “High,” the minimum threshol...

What are the Infrared ratings for the C1 and C2 Wi-Fi Security Cameras?

Both the C1 and C2 cameras are equipped with infrared sensors to see in the dark. Under dark conditions, the C1 camera can see up to a dist...

Is the USB cable a replaceable part?

No, the cable is customized and can't be purchased as a standalone accessory.

What brands of smoke and carbon monoxide detectors are recognized by the Intelligent Sound Detection feature on Resideo C1 and C2 Wi-Fi Security Cameras?

The following smoke and carbon monoxide detector brands are recognized by the Resideo C1 and C2 Cameras:Resideo CO XC100DKidde i9060CAKidde ...

How quickly will my Resideo app receive a smoke or CO alarm alert?

Once the C1 camera hears the beeping smoke or carbon monoxide (CO) detector, it triggers the alert. The email and in-app notification are t...

How long can I live stream from the C1 and C2 Wi-Fi security cameras?

There's no streaming limit if you want to see what's happening in your home. Each live stream session is 90 seconds long, after which you ca...

Can I download a video clip from my C1 or C2 Wi-Fi Security Camera?

Yes, you can download any of the 30-second video clips (triggered by motion and/or audio) to your device, straight from the Resideo app. The...

Do the C1 and C2 Wi-Fi Security Cameras record continuously?

No, in the interest of conserving bandwidth, the indoor camera only records to the Cloud when an event occurs (i.e., the camera sees any mot...

When do the C1 and C2 Wi-Fi Security Cameras record?

When a motion and/or audio event occurs, the indoor camera will record five seconds pre-event and 25 seconds after. The entire 30-second vid...

What are the wireless frequencies used by the C1 and C2 Wi-Fi Security Cameras?

The C1 camera works on 2.4GHz, and the C2 camera works on 2.4GHz and 5GHz. 

What is the maximum video resolution of the C1 and C2 Security Cameras?

The maximum video resolution of the C1 is up to 720p HD. For the C2, it's up to 1080p Full HD.

Do the C1 and C2 Wi-Fi Security Cameras have two-way audio capability?

Yes. The cameras have a built-in speaker that lets you use the Resideo app to talk to people near the camera. So you can listen or speak to...

Do I need batteries for my C1 or C2 indoor camera?

No, the C1 and C2 cameras use wired power, meaning you don’t need any batteries to check or change - The cameras are powered by an electrica...

What’s included in the C1 and C2 camera box?

In your camera's box, you'll find the camera, camera stand, mounting kit, USB cable and/or power adapter, a quick-start guide, and an encryp...

What PC-based operating systems and web browsers support the C1 and C2 Wi-Fi Security Cameras?

The C1 and C2 cameras only support mobile devices (smartphones & tablets) running Android (version 6+) or iOS (11+).

Can I create multiple Resideo accounts with a single email address?

No, only one email address can be used with one Resideo account.

How many security cameras can I use with a single Resideo account?

There is no limit to the number of cameras you can use for your home. However, you are limited by how much bandwidth your router can handle....

Do the router settings affect camera registration?

Yes, the C1 works on a 2.4GHz network only and C2 works on both 2.4GHz and 5 GHz networks.

Can I retrieve a video clip directly from the SD card?

The SD Card is fully encrypted, so video clips can be viewed only through the Resideo app. You can also decide to use any other SD Card (up ...

Can my C1 or C2 Wi- Fi Security Camera be set up on non-broadcasting Wi-Fi?

No. During setup, the home security camera will send a list of available Wi-Fi networks to the Resideo app, so non-broadcasting Wi-Fi can't ...

Will my Wi-Fi camera work properly if I place it near a window facing outside?

During daylight hours or if the area outside is well lit, the camera will work properly. If the outside area is dark, the InfraRed (IR) filt...

Can I use the C1 and C2 Wi-Fi Security Cameras outdoors?

No, the cameras are designed for indoor use only.

How far can I place my C1 or C2 Security Camera away from my internet router?

In general, you can place your camera within 90m of your Wi-Fi router. This distance can vary depending on obstacles such as concrete or stu...

How well does motion detection work on C1 and C2 Wi-Fi Security Cameras?

With sensitivity setting set to High, the C1 and C2 cameras can detect motion from as far as 6m away. You can use the Resideo app to adjust...

What should I do if I receive a "cannot log in" error on my Resideo app?

1. Check whether you've entered the correct user ID and password.2. Check whether the mobile device is connected to the Wi-Fi network.If you...

What should I do if I get a message stating my C1 or C2 camera is offline?

1. Check to make sure your home Wi-Fi network is working.2. Check to make sure the camera is still connected to power.3. Check the Resideo a...

How do I retrieve the camera MAC ID?

The MAC ID is printed on the back of the camera.

What should I do if I can't see my router on the list when setting up my C1 and C2 Wi-Fi Security camera?

If the camera is too far from the router or there are too many routers near the camera, it may result in a failure to retrieve the router. I...

What should I do if the camera signal to my Resideo app is frequently interrupted or delayed?

This issue could occur if the Wi-Fi signal is not strong where your camera is installed. If the issue happens frequently, consider moving yo...

What should I do if the video clips taken with my C1 and C2 cameras are too dark at night?

Go to your settings and make sure the Night Vision (IR mode) is set to default and not to manual. If the infrared mode is off during low/not...

What should I do if no audio is transmitted from my C1 or C2 indoor cameras?

Check the settings in your Resideo app to make sure the camera's microphone is turned on.

I have a “Poor Connection” message on my camera app screen – what should I do?

This indicates that there is an issue with the connection between the camera and the cloud server. There are a few things you can try to hel...

I can’t get my camera to start up or complete the registration process.

Verify that you have plugged the camera into your mains supply. Whilst this is a USB powered device, we recommend that you plug it in to a w...

I am unable to connect my C2 Wi-Fi security camera to my 5 Ghz wireless router

Check if your wireless router is using a DFS channel. 5 Ghz DFS channels (Dynamic Frequency Switching) are not currently supported by the C2...

How do I register my C1/C2 camera to my new Wi-Fi router?

In order to connect your C1/C2 Wi-Fi security camera to a new router you should first do a hard reset of the device by inserting the end of ...