Is there a way to extend the wireless (RF) signal strength?

Currently, Resideo does not supply any wireless repeaters. The range cannot be extended.

Can I change my location name and details?

Yes. 1. Go the main menu in the Resideo app. 2. Select "Address" 3. Select "Edit" 4. Change the Name in the entry box 

What is the range or distance of the wireless (RF) signal?

In a home environment, depending on the fabric of the property, Resideo can achieve a typical reliable range of 30m.

How does Resideo address privacy?

Resideo takes great care to ensure it is always fully compliant with all relevant European legislation regarding personal data resulting fro...

What are the main Resideo app features?

The Resideo app connects to the internet so you can control your heating system from anywhere in the world. Some of the main features are:&n...

Where can I download the Resideo app?

The Resideo app is a free download available for iOS devices at App store or for all Android devices at Google Play .

While connecting to my Wi-Fi network I get the following error message: "The thermostat could not connect to the selected Wi-Fi network. Please try again"

Please press OK and wait to see if the connection can be established. In case you receive this message again, please ensure you have entered...

What is the Resideo Geofencing feature?

The Geofencing feature is location-based scheduling which can intelligently override the time-based schedule of your thermostat. If your sch...

How do I set up Geofencing on my Resideo App?

To set up Geofencing you need to be in the same location as your Resideo thermostat and have the location services (preferably including GPR...

How does Geofencing work with multiple people using the App?

In case of multiple users the last user who is exiting / leaving the Geofencing boundry set up around your home is triggering the Geofencing...

How do I set up HomeKit after I have registered my T6 Thermostat via my iOS device?

To connect your iOS device:1. Tap the themostat name in the Resideo app2. Tap on the settings cogwheel3. Tap on Set up HomeKit & Siri an...

Does my T6/T6R thermostat support Apple HomeKit?

Yes, your T6/TR6 thermostat works with Apple HomeKit. Note: this does not work with Android phones.

What is Apple HomeKit?

HomeKit is Apple's connected home technology used to seamlessly integrate and control HomeKit devices in your home from your mobile device. ...

Can I use HomeKit outside the home?

Apple HomeKit does not work outside the home unless you have Apple TV as well.For more information on HomeKit, please visit Apple's website....

The "Add New Device" screen does not show my product

Select the right country you are in by pressing the “Change Country” at the bottom of the screen.   

Does a wireless thermostat cause any interference with other wireless devices in my home?

Resideo Connected Thermostats use Resideo proprietary communication protocol that works on the 868Mhz band. This should not interfere with ...

How do I reset the password on my Resideo account?

If you have forgotten your Resideo account password or would like to reset the password of your Resideo account, select the "Forgot Password...

How do I delete a device in the Resideo app?

From the dashboard (home screen) of the app, press on one of the device tiles listed.Press the gear icon in the upper right and navigate to ...

How do I update my Location Permissions to use Geofencing?

1. Open the iOS settings app on your mobile device.2. Select the Resideo from the list of all apps.3. Tap on "Location" under "Allow Reside...

How do I cancel my Resideo Membership?

Manage membership

I am using the secondary security for my Resideo app, but I just opened my app and wasn’t asked for the code. Why?

Re-authentication is required every time that the Resideo app is brought to the foreground (opened) after 12 hours of running in the backgro...

What is a secondary security code for the Resideo App?

A secondary security code for the Resideo App is a four digit numerical code set for added security.  The security code must contain nu...

Can I use my phone’s fingerprint functionality to unlock my Resideo app?

Yes, the fingerprint functionality can be used to unlock the Resideo App if the mobile device supports this feature.

If I skip the secondary security code when I first create my account, can I choose to use it later?

If a secondary security code was not set up upon activation of the Resideo Account, this feature can be enabled at anytime by accessing the ...

Why am I being asked to provide a secondary security code for my Resideo App?

A secondary security code is prompted for added security within the Resideo App. This is designed to avoid home intrusion risks via camera o...

How do I set up the Resideo app’s secondary security feature?

The Resideo app’s secondary security code can be set from the prompt request upon initial activation of the Resideo account.  Also, the...