This indicates that there is an issue with the connection between the camera and the cloud server. There are a few things you can try to help resolve this:
1. If possible see if changing the position of your camera will help, by moving it closer to your router. You should be able to tell immediately via the app if this has improved the situation
2. Other devices in your home may be using up the bandwidth on your network, for example video streaming and internet gaming can use up a lot of bandwidth. To confirm if this is the cause we recommend you run an internet speed test on your computer or mobile device that’s connected to your Wi-Fi using a tool such as speedtest.net. Note that the results may vary throughout the day so it is good to test at different times of the day. Please refer to the FAQ on minimum bandwidth requirements
3. Given the prevalence of Wi-Fi connected devices, there is more chance of interference from other near-by devices. Try moving your camera closer to the Wi-Fi router or extend your network’s range with a Wi-Fi repeater.
1. If possible see if changing the position of your camera will help, by moving it closer to your router. You should be able to tell immediately via the app if this has improved the situation
2. Other devices in your home may be using up the bandwidth on your network, for example video streaming and internet gaming can use up a lot of bandwidth. To confirm if this is the cause we recommend you run an internet speed test on your computer or mobile device that’s connected to your Wi-Fi using a tool such as speedtest.net. Note that the results may vary throughout the day so it is good to test at different times of the day. Please refer to the FAQ on minimum bandwidth requirements
3. Given the prevalence of Wi-Fi connected devices, there is more chance of interference from other near-by devices. Try moving your camera closer to the Wi-Fi router or extend your network’s range with a Wi-Fi repeater.